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Case Study: Multinational Medical Company

When we were looking for a payroll provider, we needed one with local services. In payroll, the expertise is local, so it was essential that we found a provider that could provide an overarching service for Europe, but could also offer local proficiency.

14 to 1: Multinational medical company streamlines its global payroll

Challenges & Goals

A global company, dedicated to transforming lives through innovative medical solutions, wanted to improve its payroll, data security and archiving. The overarching objective of this change was to reduce the amount of payroll providers, from 14 providers to one. The company needed to use and move to a single, all-encompassing service that could provide an end-to-end payroll service and absence tool in all 16 countries.

Before working with SD Worx, the HR team had no standardised process for payroll and used 14 separate payroll providers across Europe. This caused a lack of visibility, clarity and documentation to support the payroll process, resulting in various knowledge gaps in its staffing and payroll. Because of this, the team needed a new—and simpler—solution that would adapt to, as well as improve, the existing payroll system.

The company required a multinational payroll provider that could cater to all its European employees, without the need to invest in and manage numerous providers and systems. Before SD Worx, the company had compliance issues that broke local legislations, so the payroll team also required a service that could provide local expertise with a local team, while operating in a secure environment.

Solution

SD Worx’s payroll solution delivered immediate improvement of the payment of the company’s European employees, seamlessly adapting to each country, ensuring it complied with local payroll legislations. Available as a flexible model with local support, SD Worx allowed the team to pay their employees with electronic payslips, whereas before it could only supply paper payslips.

The SD Worx system reduced the need for the internal payroll team to manage multiple systems, eliminating their manual workload. In addition, the payroll team could trackthe progress of the application, ensuring that they could spot any problems early enough to intervene and prevent any mistakes.

In the lead up to implementation, SD Worx’s service model was well defined. The company’s in-house payroll team had meetings with all individuals and teams who are responsible for the payroll in each country, developing a clear communication plan in the lead up to application.

Results

The implementation of SD Worx’s payroll system significantly improved the way in which employees at the company receive their pay. Payroll processes and accuracy has improved, and the payroll team now has better visibility over centralised and local reporting. The significant administrative issues (that resulted from having 14 different payroll providers) was subsequently fixed, and payroll costs, as well as the number of risks, dropped substantially.

The tangible outcomes to date have been extensive, including significantly reducing the workload of internal employees and reducing knowledge gaps. The satisfaction levels of both the payroll team and employees has improved substantially since the move to SD Worx’s global payroll system.

Alongside this, the company can manage payroll with a single system, and pay with a single invoice. SD Worx successfully covered all regions as requested, and they now have a relationship built on trust and open communication.

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